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Trouble Shooting  Questions and Answers

What Is the Mercury Messenger? This is an improved method of communicating with members of EcoQuest.  When we have an important message we place it in the Mercury Messenger and INSTANTLY you and your people see a small window appear in the lower right corner of your computer containing the message.  The service is something we've added to The EcoQuest System FREE for all of our members.  There is no cost to you, nor will there be in the future

What does this do for you and for your group?  We see it even from E-Mails coming from Mike Jackson and EcoQuest; spam filters are identifying any large mailing as spam.  Even if it is to a specific membership group.  This means a high percentage of e-mail notifications are no longer getting through.

How Does It Work? You download a small desktop application that resides in the system icon-tray on your computer (looks like a little radio antennae) and announces when a message has arrived.  Short messages are displayed right there.  Longer messages contain a CLICK LINK to view the entire message.  For sure, you will never miss another message.

NOTE:  IF YOU HAD INSTALLED THE Mercury Messenger PREVIOUSLY AND NEED TO DO A REINSTALL >>> Click here for quick  REINSTALL Instructions

FOLLOW THESE SIMPLE INSTRUCTIONS FOR A NEW INSTALLATION:

A SIMPLE SET UP PROCEDURE: (5 Minutes)

• SKILLED COMPUTER USER?  If you are a skilled computer user you will sail through the installation easily...simply drop down to step 1 below.

• NOT SKILLED COMPUTER USER?  If you are not a skilled computer user we have prepared a step by step illustration of the download and set up process.  It is simple.  >>>> Step by Step Instructions

1)  Click on This Link:  >>>>>  Mercury Messenger  

2)  Follow the prompts...it's simple..  Be sure to save the USERNAME AND PASSWORD that you enter as you'll need it later.

If you have any difficulties we have prepared a step by step instruction to guide you through the download.   If you wish step by step instructions click here  >>>> Step by Step Instructions

3) When installation is complete you will find a small Radio Antennae in your ICON TRAY in the lower right corner of your computer.  If you don't see it click on the blue ball with the left arrow in it; it may be hidden.

Right click on the Antennae and you'll see a little more about the system

NOTE: If you are not successful with your installation please click here >>> Trouble Shooting

Thank you for taking the time to set up on this exciting, new and innovative way of developing better communications on the internet.

QUESTIONS AND ANSWERS:

QUESTION:  If I'm not here with my computer turned on will I miss my Alerts?

ANSWER:  No you won't miss anything.  They are stored in sequence on the sending server and are being held until such time as you turn on your computer and log onto the internet.  Then they will appear.

QUESTION:  With E-Mail messages I've been able to save messages.  How do I do that here?

ANSWER:   Every message that is sent out is logged into ALERT MESSAGES for that month. They are being published and saved to that page for your inspection and review, by month, at anytime.

QUESTION:   Sometimes my ALERT MESSAGE stays up on my screen and I can't get it to go away.  What do I do?

ANSWER:  Right click on the Radio Antennae and select close.  It will go away.

NOTE:  IF YOU HAD INSTALLED THE Mercury Messenger PREVIOUSLY AND NEED TO DO A REINSTALL:

Then:  Return to Mercury Messenger at the EcoQuestsystem.com, Advanced Training Area, (Site Map)  Mercury Messenger Click on Trouble Shooting and do the Re-Install on that page.  Your name, username and e-mail address are already on file and ready for you so if you get a message that the name is already on file..it is...ignore the message. The Re-Install is very quick and simple.  You will need your USERNAME AND PASSWORD that you had originally entered for it to complete re-installation.

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