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SIMPLE-IMMEDIATE BAD LEAD REPLACEMENT TOOL IN PLACE FOR REAL TIME LEADS  You will appreciate this.  We're able to provide IMMEDIATE BAD LEAD REPLACEMENTS for reasons offered in a drop down box:

• Contact is under 18 years of age

• Incorrect Phone Number (someone else answers the phone)

• Unreachable-Disconnected Phone Number

• Contact Information contains rude and vulgar language

• Contact did not request any information

• Contact claims to have filled out the form to win a contest

• Information provided is obviously fake

TO SUBMIT A BAD REAL TIME LEAD: (Within 72 hours of time of receipt of lead)

NOTE:  The webmasters are asking for our help in providing immediate feedback on BAD LEADS and are willing to provide 100% replacement of BAD LEADS provided we let them know within 72 hours from the time we receive the lead.

• Log Into Your Back Room: http://wcp.leadbackoffice.com/f/wcp/login/index.do

•  (Save this URL in your Favorites as a handy way to go directly to your Lead Store Control Panel)

• Enter  Lead Store User Name and Lead Store Password you secured when you set up EcoQuest Lead Store account.

• Click on Leads

• Click on the Lead that is bad

• Click on Report Bad Lead  (Note: If more than 72 hours has elapsed there will be no Bad Lead Box-see below)

• Select the reason it is bad from the drop down box

• Add comments and additional information about why the lead was bad. 

IF YOU HAVE SUBMITTED MORE THAN 10% OF YOUR ORDER AS BAD LEADS:

• The Auto-Replacement Feature is there for up to 10% of your leads and during the 72 hours window for replacing bad leads.  After that you will not find this feature.

• If still within the 72 hour window follow these instructions

• Click on Leads

• Click on the Lead that you say is a bad lead

• Select the data in the window labeled "Lead Details", select copy.  (If you need help on how to do this visit with a friend on how to select, copy and paste in Windows)

• Click on SUPPORT button in the top header area

• Click on Create support Ticket

• Put your cursor in the box at Step 2 and select Paste

• Your lead's data should be displayed there

• In Step 1 type why the lead is bad

• If you like, you can expand on why the lead is bad in the box for Step 2.  It is best if we can inform the Webmasters with the facts, what we did to try to prove up the lead as being good and our results.

• Click SUBMIT TICKET

• You will receive notification by e-mail that they have manually reviewed your entry and if they agree with you that the lead is bad (99% of the time) they will increase your counter by 1

ACTION THAT TAKES PLACE: 

• Click on Orders

• You are given credit immediately with a NEW LEAD REPLACEMENT.

• If the lead is from an open order you will see the counter on that order increase by 1

• If the lead is from an order that had been 100% delivered you will see that order re-introduced and the counter automatically increased by 1 for that order.

• Your request is then reviewed by staff.  

DO NOT ABUSE THE SYSTEM:   A bad lead is a lead that clearly conforms to the list of reasons presented in the drop down box.  In the case of bad numbers you are asked to call AREA CODE-555-1212 (LOCAL INFORMATION) to see if the person exists in that area code.  50% of bad numbers are caused by typing errors and can often times be corrected by members before declaring it as a bad lead. 

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